Q1. What is Medozin?
Medozin is a trusted B2C online store offering medical, surgical, and healthcare products to customers across India. We provide high-quality bandages, wound care items, PPE, disposable medical products, and home-health essentials at affordable prices.
Q2. Are Medozin products genuine?
Yes, absolutely.
We source all products directly from verified manufacturers and medical-grade suppliers. Every item is checked for authenticity, packaging quality, and expiry before dispatch.
Q3. Who can buy from Medozin?
Anyone!
Whether you are:
* A home user
* A patient or caregiver
* A hospital / clinic / nursing home
* A medical store
* A student or healthcare professional
* Medozin delivers medical essentials to every individual and household.
Q4. How do I know which product is right for me?
Each product page includes clear descriptions, usage instructions, material details, and size guides.
If you need help choosing, our support team will assist you politely and honestly.
Q5. Are your products safe for medical use?
Yes. Medozin only sells medical-grade and clinically approved products that meet industry standards. We avoid low-quality or non-certified items.
Q6. Do you provide product expiry details?
Yes, we send products with fresh manufacturing dates and long shelf life.
If any item has a short expiry, we clearly mention it before purchase.
Q7. How do I place an order on Medozin?
Just select the product → choose size/quantity → add to cart → checkout.
You can order within 1–2 minutes.
Q8. What payment methods do you accept?
We accept:
* UPI
* Debit/Credit Cards
* Net Banking
* Wallets
* COD (if available in your pincode)
All payments are processed securely.
Q9. Can I change or cancel my order?
Yes, you can request cancellation before dispatch.
Once shipped, the order cannot be cancelled.
Q10. Do you deliver across India?
Yes, Medozin ships to all states and major cities across India.
Q11. How long will delivery take?
Estimated delivery timelines:
* Metro Cities: 2–4 days
* Tier 1 & Tier 2 Cities: 3–6 days
* Remote Locations: 5–10 days
Q12. How can I track my order?
Once shipped, you’ll receive a tracking link via SMS, Email, or WhatsApp.
Q13. What if I receive a damaged product?
If your package is damaged, leaked, or broken, just contact us within 24 hours with photos or video.
We will arrange a quick replacement or refund.
Q14. Do you accept returns?
Yes, we offer a simple and customer-friendly return policy.
Returns are accepted for:
* Wrong product
* Damaged product
* Manufacturing defects
* Missing items
For hygiene reasons, used or opened medical items cannot be returned.
Q15. When will I get my refund?
Refunds are processed within 3–7 working days after product inspection.
Q16. Do I need an account to place an order?
No.
You can order easily as a guest.
But creating an account helps you track orders faster.
Q17. How do I contact Medozin?
You can reach us through:
Email: info@medozin.com
WhatsApp/Phone: +91 94275 87990
Contact form on website: www.medozin.com
We reply politely and quickly.
Q18. Why should I buy from Medozin instead of marketplaces?
Medozin offers:
* Fresh & genuine medical-grade products
* Better prices than many marketplaces
* Proper packaging for sensitive medical items
* Dedicated customer support
* Full transparency & fast shipping
We focus on quality over quantity.
Q19. Is Medozin a certified medical supplier?
Yes, we work with licensed and compliant medical manufacturers and distributors to ensure every product meets industry standards.
Q20. Does Medozin store my personal data?
No.
We only collect limited data needed to deliver your order and keep your experience smooth.
All information is protected under our Privacy Policy.
