Medozin Return, Replacement, and Refund Policy

This Return, Replacement, and Refund Policy (“Policy”) outlines the terms under which customers of Medozin Healthcare may request a return, exchange, replacement, or refund for products purchased through the Medozin online platform.

We are committed to maintaining transparency and ensuring customer satisfaction while complying with applicable healthcare product handling standards.

This Policy applies to all medical, surgical, and healthcare products sold by Medozin through its eCommerce platform, unless otherwise specified in product details or invoices.

3.1 General Eligibility

Customers may initiate a return or replacement request within seven (7) calendar days from the date of delivery, under the following conditions:

• Product received is physically damaged or defective.
• Product delivered is incorrect or does not match the order description.
• The product is missing components or accessories.
• Product has less than 30 days remaining from the expiry date (for consumables).
• Product exhibits a manufacturing defect or is non-functional (for instruments/devices).

Note: Certain medical items, due to their sterile or consumable nature, are non-returnable except in cases of incorrect or damaged delivery.

The following categories of products cannot be returned or exchanged once delivered, except in the case of wrong or damaged shipments:

• Sterile and single-use medical items (e.g., catheters, syringes, masks).
• Perishable or temperature-sensitive items.
• Custom-engraved or made-to-order products.
• Items marked as “non-returnable” on the product page.

5.1 Step 1: Request Initiation

Customers must initiate a return or replacement request by emailing info@medozin.com

 within 7 days of receiving the product.

The following details are mandatory for request verification:

• Order ID
• Product name and issue description
• Photo or video evidence of the defect/damage
• Photo of the invoice and shipping label

5.2  Verification

A Medozin support executive may contact the customer for clarification or additional documentation before approving the request.

5.3 Collection

Once approved, the return pickup will be scheduled through our logistics partner within 3 (three) working days.

5.4 Quality Inspection

Returned items are subject to inspection by the Medozin Quality Assurance/Quality Control (QA/QC) team.

The item must be:

• Unused and undamaged
• Complete with all parts, manuals, and accessories
• Returned in its original packaging

5.5 Replacement / Refund

Upon successful inspection:

Returned items are subject to inspection by the Medozin Quality Assurance/Quality Control (QA/QC) team.

A replacement will be issued within 7 (seven) working days; or

If the item is out of stock, a refund or store credit will be initiated.

6.1 Eligibility for Cancellation

An order may be cancelled under the following circumstances:

Cancellation requested within 6 hours of order placement and before dispatch.

Delivery is delayed by more than 21 days from order date (excluding made-to-order or bulk institutional items).

6.2 Cancellation Discretion

Medozin reserves the right to decline cancellation requests for items specially procured, customized, or reserved for institutional supply.

7.1 Refund Initiation

Refunds are initiated only after confirmation of order cancellation or return approval by the Medozin team.

Customers will receive an official notification via email upon refund processing.

7.2 Refund Modes & Timelines

• Delivery OTP will be shared on the registered mobile number and email ID only.
• The delivery executive will make up to three (3) delivery attempts before marking the shipment as undelivered.
• In case of wrong or damaged goods, report the issue within 24 hours at info@medozin.com with supporting images.

• Requests must be submitted within the specified timeframes.
• Refunds will not be processed for items found non-compliant with quality inspection.
• Medozin reserves the right to approve or reject return/replacement requests deemed invalid or non-genuine.
• Medozin is not responsible for product misuse, unauthorised handling, or delays caused by courier partners.
• This Policy is subject to change without prior notice, in line with company or regulatory updates.

For any queries related to returns, cancellations, or refunds, please contact:

Medozin Healthcare – Customer Support

Email: info@medozin.com

Phone: +919427587990

Working Hours: Monday to Saturday, 10:00 AM – 7:00 PM

All Medozin products are intended for medical, hospital, and institutional use under professional supervision.

Images are for illustrative purposes only; actual packaging or appearance may vary.

Medozin Healthcare shall not be liable for product misuse or self-administration by untrained individuals.